Terms & Conditions
KARENZA Medical Tourism & Holidays · Karenza Travels, Alen Tower, 401/C, Kumarapuram P.O., Pallikkara, Ernakulam – 683565, Kerala, India
1. Nature of KARENZA’s Facilitation Services
KARENZA Medical Tourism & Holidays acts strictly as an independent travel and healthcare enquiry facilitator. KARENZA is not a hospital, medical clinic, or healthcare provider and does not practice medicine.
2. Medical & Hospital Responsibilities
All clinical diagnoses, medical advice, surgical or non-surgical procedures, hospital fees, and clinical outcomes are the sole responsibility of the licensed physicians and healthcare institutions treating the patient.
3. Travel Bookings, Cancellations & Refunds
Flight tickets, hotel reservations, serviced apartments, and tour packages are governed by the fare rules, amendment terms, and cancellation policies of the respective airlines, hotels, and ground operators communicated prior to booking confirmation.
4. Visa Limitations
KARENZA provides document checklists and application guidance only. Visa issuance, rejection, validity, and processing times rest exclusively with the relevant embassy, consulate, or immigration authority.
5. Payment Terms & Customer Responsibilities
Clients are responsible for providing accurate personal and medical records, holding valid passports/visas, complying with local laws (including Indian THOTA and ART statutes where applicable), and settling clinical charges directly with the treating hospital.
6. Limitation of Liability & Governing Law
KARENZA shall not be liable for clinical outcomes, hospital scheduling changes, airline delays, or sovereign visa decisions. These Terms are governed by the laws of India, subject to the jurisdiction of the courts in Ernakulam, Kerala. (Subject to formal legal counsel review prior to publication.)